Hello and welcome to Comcast! Thank you so much for taking your time and reaching out to us today regarding your kids safety. You are in the right place and we are happy to assist you today. @user_9q8ouo, what seems to be the issue in the area? Is there low hanging lines or is there cables lines on the ground that anyone can trip on them?
Good morning @user_519xdl, and thanks for taking the time to report that there are lines down in your area. If you could send our team a direct message with your full name and full address, we can get a tech scheduled to work on getting your service back up, and those lines cleared.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
There is a long black coaxial cable running from my cable box at [edit personal address] east to around the corner . This cable is on the sidewalk and represents a safety trip hazard.
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Community Forum page. You are in the right place and we are happy to assist you today. I am sorry to hear about the cable line that is presenting a safety trip hazard.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRoberto
Official Employee
•
1.7K Messages
4 days ago
Hello and welcome to Comcast! Thank you so much for taking your time and reaching out to us today regarding your kids safety. You are in the right place and we are happy to assist you today. @user_9q8ouo, what seems to be the issue in the area? Is there low hanging lines or is there cables lines on the ground that anyone can trip on them?
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user_wcqs6i
Visitor
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1 Message
12 hours ago
There is a long black coaxial cable running from my cable box at [edit personal address] east to around the corner . This cable is on the sidewalk and represents a safety trip hazard.
(edited)
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