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user_v1od9x
1st Topic

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Thursday, April 4th, 2024 2:14 PM

Closed

Wires Down in Street and Yard

Good morning,

I have submitted three tickets for wires down due to a storm/tree down on our street but they're repeatedly getting closed. How can we ensure someone will come out to look at our issue?

Question

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Updated 

10 months ago

78

5

0

EG

Expert

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110.4K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

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XfinityChristy

Official Employee

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2K Messages

1 year ago

user_v1od9x

Thank you for contacting us through the Xfinity Community Forum. I apologize that the issue remains unresolved. I'd be glad to check on the progress of resolving the cable line issue. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 
 
 
 
 

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user_806wra

5 Messages

I need to talk to a person on phone how do I do that 

10 months ago

0

user_806wra

5 Messages

10 months ago

It's been 4 days and lots of people have got no response.thursday when it happened they came and fixed there part y'all was supposed to have come out the next day.theres wires all over the place 

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XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @user_806wra! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these wires. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_806wra

5 Messages

10 months ago

I need to talk to a person 

1

0

user_806wra

5 Messages

How can I take to a person 

10 months ago

0

user_806wra

5 Messages

10 months ago

Ok I still get no answer on stuff y'all really no about and don't want to fix it I guess 

1

0

Again

Expert

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31.5K Messages

@user_806wra​ 

You need to send that DM - and you ARE talking with real people here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

10 months ago

0

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