Visitor
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2 Messages
Wires Down Causing Safety Risk and Xfinity is not helping
I cannot get a hold of anyone to tell me how xfinity is going to help fix this issue. A tree brought down the wires and they are now blocking traffic, we cannot get out of the house and it’s a safety issue for my 5 yr old son along with us. I cannot get a hold of a live person. I cannot make an appointment for anyone to come out to fix it. My entire neighborhood has service except for us and the automated voice keeps telling me they won’t give me a live agent until outage is resolved. How will it be resolved when the wires are not connected. This is the worst customer service I’ve ever experienced and this is the worst policy and process I’ve ever experienced. I will file a lawsuit against comcast due to unsafe conditions Comcast has put our family in.
CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_133c07 Thank you for reaching out to the Xfinity Forum team and for bringing this to our attention. I completely understand why you are frustrated and just want the down wire fixed. I would be happy to make sure that this is taken care of.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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