Wires down after tree fell

My cable has been out since a tree fell and pulled down wires for power and cable. Power was restored 2 days ago and no one has been out to fix cable. I cannot reach a human to speak with and when I try to use the report issue page, it says it's for the main account holder, which I am, so I cannot report it. 

The outage tracker just keeps pushing the time back, but I don't think anyone at Xfinity is aware of the downed wires.