Visitor

 • 

2 Messages

Monday, April 6th, 2026 8:47 PM

Wires dangling from utility poles

Hello,

Behind our house outside of fence, there are couple of wires dangling from utility poles and they are now getting closer to touch the ground. This is safety risk and concern and hoping someone comes out and fix it to avoid any accident and risk.

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

21 days ago

These wires are dangling between two utility poles

Official Employee

 • 

3.2K Messages

21 days ago

 

user_9h8ze9 Thank you for reaching out, and brining this to our attention! We can help have our local team scheduled to come out and launch an investigation. Please send us a direct message, so we can gather location details. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Official Employee

 • 

1.8K Messages

4 hours ago

Thank you again for taking the time to work with my team to get this line taken care of. After reaching out to the local maintenance teams, they were able to get the work order created and we have confirmed that the line issues are resolved now. Feel free to create a new post in the future if you ever have questions or concerns. Our team and community are here to help however we can.

forum icon

New to the Community?

Start Here