Thank you, @user_jkysg4, for connecting with us here in our community about activating your new Gateway. We're happy to help here. Is this a modem swap or new service? Have you logged into your Xfinity app yet? It's the easiest way to activate the modem.
user_rkd19n thank you for using the Xfinity Community Forums page to reach out. Can you please elaborate on what you are referring to exactly?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
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2.4K Messages
10 months ago
Thank you, @user_jkysg4, for connecting with us here in our community about activating your new Gateway. We're happy to help here. Is this a modem swap or new service? Have you logged into your Xfinity app yet? It's the easiest way to activate the modem.
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user_rkd19n
Visitor
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1 Message
10 months ago
We only have two TV's? Is this an upgrade? If so, does it matter which of the units we have should be returned? I'm confused?
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johncr
Visitor
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1 Message
5 months ago
i need help installing my new gateway.
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