Hello, @user_oeodmk thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and appreciate you bringing the hanging wire from the pole to our attention to get addressed. If you weren't aware, there is a great self-help option for customers to report this exact concern by logging in here: https://www.xfinity.com/support/articles/report-an-issue
If your service is being affected by the line, a different type of work request would be needed. To confirm:
- Is your service having any issues due to the hanging line?
I can also help open a request to have the line repaired as well, if that option works better please let me know as I'd be happy to get that opened, so this can get taken care of. Please follow up at your convenience, I look forward to hearing back from you.
XfinityJustinC
Official Employee
•
2.7K Messages
6 minutes ago
Hello, @user_oeodmk thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and appreciate you bringing the hanging wire from the pole to our attention to get addressed. If you weren't aware, there is a great self-help option for customers to report this exact concern by logging in here: https://www.xfinity.com/support/articles/report-an-issue
If your service is being affected by the line, a different type of work request would be needed. To confirm:
- Is your service having any issues due to the hanging line?
I can also help open a request to have the line repaired as well, if that option works better please let me know as I'd be happy to get that opened, so this can get taken care of. Please follow up at your convenience, I look forward to hearing back from you.
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