Visitor

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1 Message

09/12/2026 12:58 PM

Wire from pole to house

Wire from pole to house sagging low.  Attached support wire not at.

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Selected Oldest First

Official Employee

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5K Messages

3 hours ago

Hi @user_f9c5ab! Thanks for reaching out on our Xfinity Forum. We appreciate you reaching out about this low-hanging line. My team is here to help and would be more than happy to get a raise line request put in for you. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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