1 Message
Wire fell, need to schedule repair
Hi! I have a wire that connects from my house to the alley line that fell and is very low to the ground. My neighbors just cut down their tree over the weekend and the wire was entangled in the branches. I need to schedule a repair as soon as possible. I have a family and pets that I can’t let in the yard for safety reasons.
Can you help or point me the right direction, please?
Accepted Solution
XfinityJohnG
Official Employee
•
1.2K Messages
25 days ago
Thank you for reaching out to us here @user_dj5y8l. We would definitely be able to assist you with getting that line issue resolved. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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