Thank you for taking the time to reach out about this. Can you please send us a direct message with the full address and your name as well? We will need to schedule an appointment if the service is currently impacted.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityEva
Official Employee
•
1.7K Messages
2 days ago
Thank you for taking the time to reach out about this. Can you please send us a direct message with the full address and your name as well? We will need to schedule an appointment if the service is currently impacted.
To send a direct message:
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