U

Sunday, February 16th, 2025 11:48 PM

Wire down

A tree fell and my comcast wire that was attached from my house to the street wires are down along my step and across my front pavement and across my husband’s pickup truck, the firemen informed him it was a comcast cable connection 

Official Employee

 • 

2K Messages

2 months ago

 

user_x75hwb Thanks for reaching out! We can have a crew scheduled to come out and take care of the downed cable wire. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

 

forum icon

New to the Community?

Start Here