Wire down on pole 470 - CT North Stonington

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@Ket5477 wrote:
There is a wire down now for over 2 plus weeks and it does not belong to eversource. Pole 470 -eversource. No one will respond yet now I believe it belongs to xfinity. I tried to upgrade to an X1 box and there is no signal. I had to go back to my old box. Can you please check this hanging wire on pole 470 in north Stonington.

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not sure what company is eversource, but perhaps contact them or non-emergency city fire department to report a hazard might work.

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@Ket5477 wrote:
There is a wire down now for over 2 plus weeks and it does not belong to eversource. Pole 470 -eversource. No one will respond yet now I believe it belongs to xfinity. I tried to upgrade to an X1 box and there is no signal. I had to go back to my old box. Can you please check this hanging wire on pole 470 in north Stonington.

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on your x1 box what error codes/messages did you see? did you swap to same outlet? have other X1 set top boxes working in the home?

Hi there, good morning! We can definitely look into this. Do you happen to have a picture of the line? Please also confirm the cross streets. Thanks!