Wire cut

@user_pwpdje Oh no! Thanks for reaching out. I work from home too so I can understand the inconvenience that this has caused. I am so sorry to hear about the landscaper cutting your cable in the backyard. I understand how important it is to get the services back working. You've knocked on the right door in virtual land. Our team of experts can help. For the fastest solution in getting this repaired, we recommend scheduling a technician appointment. At Comcast, we are always striving for technological innovation! Did you know that you also have the option to schedule a technician appointment online in My Account if you are experiencing issues with your Xfinity TV, Internet or Voice service? This is something that we did not have available in the past and helps you save time. Here are the steps below.

1st -In order to schedule a repair appointment, you need to first try to resolve your issue using the online troubleshooting guides available in My Account. To select a troubleshooting guide, select the appropriate device from the Devices tab and then select the Troubleshoot link to get started.

2nd - After doing so, you may be directed to set up a repair appointment with an Xfinity technician if we're unable to resolve your issue online.

3rd- Please tell us about the nature of your issue and select Continue.

4th- Select a date and time that works best for you, and enter the best number for the technician to reach you. When you've completed all the fields, select Schedule Appointment.

5th- You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select the Manage Appointment option. Otherwise, you can exit by selecting Back to My Account. Please let me know if this helps.