Visitor

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1 Message

Sunday, February 8th, 2026 1:17 AM

Wire connection

With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. 

Thanks

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Expert

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115.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2K Messages

1 hour ago

 

user_pnd7yo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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