Visitor

 • 

1 Message

10/31/2026 6:07 PM

Wire connection to home blocking window

A wired connection to my home runs across a window and the window cannot be opened. I would like the wire removed. 

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Expert

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122.7K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.1K Messages

3 hours ago

 

user_xuizip I appreciate you bringing this line to our attention, and we can submit a ticket to have our local teams relocate, remove, or properly mount the line for you. Since we will need your information to do so, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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