Visitor
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2 Messages
Will Xfinity Replocate the cable box or cover cost of remove the tree if the cable box is damaged by a growing tree?
Hi,
the green Xfinity cable box in my front yard is squeezed by a palm tree, which is getting bigger and bigger through the days. The cable box is already out of shape, some cables are exposed outside, I’m worried if it will break someday and want someone to fix it ASAP. I try to quote for tree removal, but the price is beyond my affordable range. In this case, will Xfinity sent someone to relocate the cable box or help me cover the cost of tree removal? I believe the green box was installed after the tree grew there.
Thanks,
XfinityJamesC
Official Employee
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1.9K Messages
1 year ago
Greetings, @user_ee81fb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this equipment and nearby tree. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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