Anon296804's profile



44 Messages

Tue, Nov 3, 2020 11:00 AM

Will Xfinity bill me for UPS return?--RESOLVED

I'm trying to schedule a modem return to Xfinity via UPS. I have a return label that came with the new modem, however, when I enter the tracking number on the UPS website, it says that I may be billed for the pickup. I do not want to be billed for this pickup. How do I ensure that UPS doesn't try to bill me for an Xfinity return?


FOLLOW UP:  I called Xfinity support and they assured me that there would be no charge. I then called UPS and they also confirmed there would be no charge for the pickup, so I went ahead and scheduled the pickup. 


Thank you.


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