U

Monday, September 16th, 2024 9:41 PM

Closed

Will I get an email confirming successful enrollment in the seasonal convenience plan?

enrolled in seasonal convenience plan today and hit submit button but no confirmation it actually went through successfully. Will I get an email stating this with information on the plan chosen i.e dates enrolled???? Tried xfinity assistant and that was a futile torturous experience hence my question to the forum now.

Expert

 • 

110K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.1K Messages

7 months ago

user_bc5pvf Thanks for posting on our Community Forums. I can check the account to make sure the request went through. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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