Wild Behavior

Wow I've been a loyal customer for 44 years with an impeccable payment history and I miss ONE payment and you threaten to cut service? You're terrible people. Don't worry you'll get your money, $300 for TV in 2025 is wild anyway with fire sticks and steaming services out there. I only watch 1 thing on TV so I'll be canceling that service. I'll be moving my phone and internet to your competitor since you don't know how to treat loyal customers..

Responses

Oldest First

Selected Oldest First

XfinityAngie

Official Employee

•

1.9K Messages

2 days ago

AFlockOfMorons, Thanks so much for reaching out to Xfinity Support. We appreciate you being a longtime customer with us! I would be happy to help you with your billing concerns. I would like to review your account with you and make sure you are getting the lowest price for your service. If you would be willing to work with me,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

AFlockOfMorons

Wild Behavior

XfinityAngie

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