WiFi/internet connection problems.

I’ve chatted w/ y’all a few times. Always got to point of being asked for Network Connectivity test. Not sure what that means or how to accomplish. My home WiFi/ internet automatically connects to my cell, but not my TV

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XfinityEva

Official Employee

•

1.4K Messages

7 months ago

user_ep0afg Thank you for visiting our Xfinity Community Forums for additional assistance with your Xfinity Internet and TV. I would definitely recommend checking out ourInternet Troubleshooting Tips which was created by our very own Community Experts!

Here is also a Full Network and device connection tests in the Xfinity app I would definitely recommend checking out.

If you are still experiencing issues or have a recent ticket open please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_ep0afg

WiFi/internet connection problems.

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