Visitor
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1 Message
Wifi
I don’t have any WiFi service with you.
your box was never installed and was returned to your store on October 5.
you need to credit the bill.
Visitor
•
1 Message
I don’t have any WiFi service with you.
your box was never installed and was returned to your store on October 5.
you need to credit the bill.
EG
Expert
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122.7K Messages
49 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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5.1K Messages
42 minutes ago
Hi user_qby4au! Thanks for reaching out to our Xfinity Forum regarding this equipment/billing concern. Please know that my team is here to help and can certainly assist you with this. In order to review your account and billing, please send us a direct message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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