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user_a5g12e
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10/02/2026 3:23 PM

wifi

I have received my streaming box but I have not received my wifi box and I have not got a notification about that. And I would like to know where it's at. 

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4 hours ago

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EG

Expert

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121.8K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

Official Employee

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1.6K Messages

4 hours ago

Thanks @EG!

Hi there @user_a5g12e. We can assist with getting you an update on your modem shipment. Send our team a direct message with your full name and full address when you have a moment.
 

To send a "Direct Message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message chat" icon
  • Click the "Start new conversation"
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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