wifi

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thanks @EG!

Hi there @user_a5g12e. We can assist with getting you an update on your modem shipment. Send our team a direct message with your full name and full address when you have a moment.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it