Visitor
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1 Message
WiFi
My gateway is online and broadcasting Wi-Fi, but connected.xfinity.com says ‘Your Xfinity Internet service is not active.’ I have been paying for service. I need to know why my Internet service was deactivated and what my recent payments were applied to.
EG
Expert
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120.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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5K Messages
3 hours ago
Hi user_mmug1o! We appreciate you taking the time to reach out on our Xfinity Forum about this internet concern. Please know my team is always here to support you. I would like to take a look at your account to confirm everything. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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