WiFi

user_79dj3x Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you had issues with your services last night and this morning. It sounds like you experienced an interruption of service, possibly due to planned or unplanned maintenance. We're more than happy to take a look and see what happened. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message