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user_7dlvwl
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2 Messages

Tuesday, December 30th, 2025 5:48 PM

Wifi

I paid $10 for 30 days and it's not working no matter what I do. It keeps saying my account isn't active

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2 hours ago

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XfinityAngie

Official Employee

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2.2K Messages

3 hours ago

 

user_7dlvwl, Thanks so much for reaching out to Xfinity Support. It sounds like this was a prepaid plan. Let me know a few more details so we can help. 

 

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user_7dlvwl

Visitor

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2 Messages

It's barely been a week since I bought a $10/30 day wifi pass but I can't connect to it

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2 hours ago

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XfinityAngie

Official Employee

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2.2K Messages

 

user_7dlvwl, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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