Visitor
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1 Message
Wifi
So the lady I spoke with a month or two ago gave me a promotion where I would be paying 99.99 and everything will be the same now two months in I have the same payment so I was looking for help in what’s going on with the promotion that was promised
XfinityJamesC
Official Employee
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2.2K Messages
1 day ago
Greetings, @user_6cq4p2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this $99.99 promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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