Wifi

I stream to 7 TV's. The signal goes out repeatedly. Every 10 to 15 minutes some days. I have the fastest package available from Xfinity. How do we fix this problem?

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XfinityEricB

Official Employee

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1.9K Messages

7 days ago

user_atw89q Thanks for reaching out about your signal issue with the WiFi. Do all devices lose connection at the same time, or have you seen it only drop for a few devices at a time?

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user_atw89q

3 Messages

I'm not sure if it happens to all of them at the same time

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7 days ago

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U

user_atw89q

3 Messages

I think it's just some of them randomly. But it happens to all of them.

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7 days ago

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user_atw89q,

Can you tell me more about the devices? Are all 7 TVs the same make and model? Can you confirm if they are listed here https://www.xfinity.com/support/articles/xfinity-stream-app-faqs as compatible devices for the Xfinity Stream App?

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7 days ago

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Customer Service

user_atw89q

Wifi

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