Wifi

user_t8c0f8 Thank you so much for making a post for help with your automatic payments not working. I would be concerned as well if I expected a payment to be taken are of, and it wasn't. I would be more than happy to help look more into why your payments are not drafting when they should for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.