1 Message
WiFi transfer delay
I am in the process of moving apartments this weekend and forgot I needed to transfer my wifi over. I tried to do it online, but it’s saying I’ll need to wait 5 days to end service at my old apartment and start at my new one. I booked that just in case it was the only option, but I’m wondering if it would be possible to get everything transferred before the 5 days? I’m doing a self install so I don’t need a tech or anything to come out, just want to be able to use my wifi before Friday
EG
Expert
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110.6K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
9 months ago
@Steven.n Welcome to our community forum! You've reached a team of experts and we can definitely help you transfer your internet service to your new place. Thank you for taking us with you :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
(edited)
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