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user_ej84ok
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09/29/2026 6:00 PM

Wifi Technicians

Hello. Had two wifi technicians come by to install my wifi. 

I was already annoyed when two men showed up instead of one. I think thats something you guys should disclose before they get here. 

they went downstairs to get something and then walked back in without knocking a second time. 

they were trying to look for a panel but couldn’t find it, went through my closet without really asking. Just did a bunch of things without asking. Ironically they asked to go into the bathroom but otherwise nothing else. 

how do i report them? Not to get them in trouble but they need to learn etiquette 

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2 hours ago

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XfinityPaula

Official Employee

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2.4K Messages

2 hours ago

 

user_ej84ok Hello! Thank you for sharing your experience with our installation technicians. I'm sorry that things did not go better for us during their visit. I understand how important it is to know who or how many people to expect that are coming to your home. It really does help improve our customers experience and expectations if we have better communication and manners when visiting a customer's home. I would be happy to bring this incident to our teams to help ensure we offer our customers the best experience possible. 
 
To help us improve on our future appointments can you please send us a direct message with your name and service address? Your feedback is greatly appreciated.
 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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