Visitor
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1 Message
Wi-Fi technician
I purchased your services under the impression I would just plug my box in and have Wi-Fi. However that’s not the case because cable is not ran to my house. I have been on the phone and I have been on the chat with live agents numerous times I was scheduled to have a technician at my house July 21, 2026 between 5 and 7 PM. I went through hoops to make sure I was here and even canceled my son’s football practice to be here. nobody showed up then I was told by an agent that it was never scheduled then I try to talk to other agents about scheduling a technician they keep leaving the chat. I have verified my email five separate times as well as my address and my phone number they keep ending the chat then I get emailed a bill that is due in August when I have not even been able to use your services yet this is insane. Please somebody reach out to me and fix this as I am enrolled in college and I have online courses that I can’t even complete because I do not have Wi-Fi. This is absolutely insane
XfinityShawn
Official Employee
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2.5K Messages
38 minutes ago
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