2 Messages
WiFi Tech Support Assistance
I was on chat talking about a WiFi problem with an actual person. He said the problem was fixed. I needed to restart my modem. It wasn't fixed. I tried to go back and the automated system refused to let me talk to a person after numerous requests. I tried calling. The automated system refused to connect me with a person. The options were automated system (on a phone with no Internet) or a technician. Needless to say I am angry. Your customer service has actually gotten worse.
EG
Expert
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108.3K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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1.7K Messages
19 days ago
@user_1oliz9
Thanks for reaching out to us! This link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting that's great information on how you can troubleshoot your Internet connection through our awesome Xfinity app, our chat assistant will walk you through some remote troubleshooting steps to see if the issue can be fixed remotely. If the issue is not fixed remotely then the chat assistant will connect you with the live agent that will go into some more detailed steps to see if it can fix remotely and if we can't fix it remotely the live agent will schedule for a technician to come out to your home and fix the issues
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