Hello user_bd35cg! Happy Monday to you, I hope that your day is going well aside from this trouble. I'm happy to help out and work to get you back online. I know how this can impact my day especially when we are trying to stream a show.
Are you still home? Can you tell me what the light on the modem is doing? The solution might be as easy as resetting the modem, but I know that it not always the solution.
XfinityPaula
Official Employee
•
2K Messages
39 minutes ago
Hello user_bd35cg! Happy Monday to you, I hope that your day is going well aside from this trouble. I'm happy to help out and work to get you back online. I know how this can impact my day especially when we are trying to stream a show.
Are you still home? Can you tell me what the light on the modem is doing? The solution might be as easy as resetting the modem, but I know that it not always the solution.
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