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user_l1mylv
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Visitor

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1 Message

Thursday, May 28th, 2026 2:16 AM

Wifi Service cancellation

Hi, I have moved out of the United States and I am currently in China. I can’t receive a U.S. callback, and the Xfinity app won’t connect me to an agent. I need to permanently cancel my Xfinity Internet service.

Please cancel the service for my account effective immediately and provide a confirmation number. I have already returned the Xfinity equipment through UPS.

[Edited: Removed Personal Private information]

Since I am outside the U.S., I cannot receive a callback. Please process the cancellation through this chat/direct message and send me written confirmation.

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Updated 

2 hours ago

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XfinityAmandaB

Official Employee

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3.1K Messages

2 hours ago

 

user_l1mylv Thank you for stopping in for help with setting up a disconnect request for your services since you are no longer in the country. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I can help with the disconnect. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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