Visitor
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1 Message
wifi router/motum
i placed an order for pick up at an xfinity around the corner from my house. they said they didn’t have it and i waited 3 hours when the email told me it should be ready in about 2. do i have to wait a few days? is it gonna get shipped? i need to know what i did wrong. i also ended up placing a 2nd order after being told they didn’t have it. i don’t think i completed the first one, but im not sure. this is my first time
XfinityJohnG
Official Employee
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3.2K Messages
34 minutes ago
Thank you for reaching out to our team about that issue with your order. If you still need assistance with that I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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