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user_56twxc
1st Topic

Visitor

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1 Message

Friday, May 1st, 2026 11:01 AM

WiFi router

Hello I’ve been waiting on my WiFi router too be shipped out again after my router was supposedly delivered but yet I never received anything I’d like a new WiFi router shipped out as soon as possible seeing that I’ve already paid my bill for this month and haven’t used my WiFi at all. 

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3 hours ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

3 hours ago

@user_56twxc

Thanks for reaching out to us, we do apologize for any inconvenience and we'll be happy to get you a new modem shipped out.

 

 

 To get started send us a direct message including your first and last name and complete service address.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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