U

Visitor

 • 

1 Message

Tue, Oct 26, 2021 9:13 PM

Closed

Wifi router

Can I replace my xfi router without going to the store. It runs very hot

EG

Expert

 • 

95.7K Messages

1 y ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

Official Employee

 • 

3.3K Messages

1 y ago

Hello, @user_4945bb! Thanks so much for taking the time to reach out to us here on the Xfinity Forums!

You've come to the right place and we would love to work with you to get a replacement gateway shipped out to you. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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