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Ajay_12
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Visitor

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2 Messages

Sunday, May 24th, 2026 12:21 AM

WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. 

I would therefore request you to please aramage to deliver it at the earliest. 

Question

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Updated 

16 hours ago

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EG

Expert

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118.2K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.8K Messages

7 days ago

 

Ajay_12 Welcome to our community forum! Thank you for letting us know that you didn't receive your modem so we can help replace it. We can have a new one shipped within 3-5 business days, or you can pick up equipment from your local Xfinity service center: https://www.xfinity.com/local/store-offers. Use that link to find the most convenient location and schedule an appointment to save time in case they happen to be busy when you arrive. Which option do you prefer? 

 

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