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user_jdxmr0
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2 Messages

Thursday, March 26th, 2026 7:21 PM

WiFi problems and your AI person hung up on me

I am not very happy that my WiFi has been out 6 times this month. It’s absolutely ridiculous what I’m paying for this service and my wife can’t even do her job from home. I’m also furious that your AI phone call hung up on me when I kept trying to talk to a HUMAN. I would like someone to give me a call.

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Updated 

14 hours ago

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XfinityVictor

Official Employee

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2.1K Messages

14 hours ago

user_jdxmr0 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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