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user_jdxmr0
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Visitor

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2 Messages

Thursday, March 26th, 2026 7:21 PM

WiFi problems and your AI person hung up on me

I am not very happy that my WiFi has been out 6 times this month. It’s absolutely ridiculous what I’m paying for this service and my wife can’t even do her job from home. I’m also furious that your AI phone call hung up on me when I kept trying to talk to a HUMAN. I would like someone to give me a call.

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15 hours ago

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XfinityVictor

Official Employee

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2.1K Messages

16 hours ago

user_jdxmr0 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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user_jdxmr0

Visitor

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2 Messages

I was really just trying to see if xfinity was going to reimburse me from all of the outages. I have a hard time paying for my full month of service if I didnt receive a full month of service. I completely understand an outage here and there but 6 times in one month is ridiculous.

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15 hours ago

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XfinityBradM

Official Employee

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1.3K Messages

We have a self-service option for credits needed due to service interruptions. Once the service interruption is cleared we would have you go to the support center and login with your Xfinity ID.

 

You will then want to navigate about halfway down the page and click the link, "Check credit eligibility" Afterward, a form will launch.

 

You will then be able to fill out the form and review your submission request the adjustment to your account. The system will reject the credit request if:

 

You are still experiencing a service interruption

Entered an incorrect date

Already received the maximum amount of credit we can provide for the interruption(s)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 hours ago

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