Visitor
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1 Message
WiFi Pro Extender Battery
Hi,
how do I purchase the WiFi Pro Extender battery.
went to the store and they told me to use xfinity assistant.
Entered the keyword “WiFi Pro Extender battery” and various combinations, but none got to the right answers!
there was just no direct way to find out how I can buy the “WiFi Pro Extender battery”.
do help. Thank you.
XfinityMarshante
Official Employee
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788 Messages
3 hours ago
Hello @user_xr3ql7, thank you for taking the time to leave a post. I completely understand how frustrating it must be to not find a clear answer after following the suggested steps. I appreciate your persistence. The WiFi Pro Extender battery isn’t always listed in the standard online options, which can make it tricky to locate. The optional backup battery for the Pro WiFi Extender can be purchased separately for $60. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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