Hello, @user_oampep thank you for reaching out over Xfinity Forums. With being new to the forums, I understand if you're not familiar with the proper boards to post to get faster support. One of our awesome experts @EG was able to bring this to our attention, and would definitely like to look into the WiFi pod further.
For security purposes I edited out the CR information you provided, information like that we would want to wait to share once we're in a direct message. To look into this further, I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
EG
Expert
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113.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
•
1.7K Messages
8 hours ago
Hello, @user_oampep thank you for reaching out over Xfinity Forums. With being new to the forums, I understand if you're not familiar with the proper boards to post to get faster support. One of our awesome experts @EG was able to bring this to our attention, and would definitely like to look into the WiFi pod further.
For security purposes I edited out the CR information you provided, information like that we would want to wait to share once we're in a direct message. To look into this further, I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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