Wifi plan

Hi user_b86vqo, thanks for taking the time to post here on the community forums! I'm sorry that you haven't seen the expected discount included with autopay and paperless billing. As mentioned on our support page covering the Automatic payment and paperless billing discount, it can take up to 45 days for the discount to apply, and requires a bank account to be linked to automatic payments to qualify.
If you'd like, our team would be more than happy to look over the account with you to make sure everything appears to be set up correctly! Just send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum