Visitor

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1 Message

09/24/2026 1:53 PM

WiFi pass

I purchased a 30 day pass for Wi-Fi and I paid $10. I paid on September 5 and it says that it is supposed to end on October 5 but now my Wi-Fi pass has expired and I’m wondering why

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Official Employee

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3.4K Messages

2 days ago

 

user_80j9fc Hello! Thank you for reaching out. The NOW WiFi Pass is handled by a dedicated team through our Xfinity Assistant. Also, after you made your last payment, you should have received an email confirming the length of time you have the pass. Our NOW Team can certainly help you get everything straightened out.

 

(edited)

Gold Problem Solver

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27.7K Messages

2 days ago

@XfinityBenjaminM wrote: "... The NOW WiFi Pass is handled by a dedicated team through our Xfinity Assistant. ... '

Unfortunately. the posted link ("https://forums.xfinity.com/conversations/customer-service/wifi-pass/xfinity.com/assistant") does not work. Perhaps the employee meant to say https://xfinity.com/assistant?

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