Greetings @user_3wxbhh, I hope the day and weather has been treating you well. Thanks for being a part of our Xfinity Community Forum. Sorry to hear you've been having issues connecting your second device. I know how important the internet can be for many households as well as my own, so I can completely understand your concern.
Make sure your login is correct. You might need to manage your registered devices. If you've reached the limit, you'll need to remove a device before adding a new one. You can manage your registered devices through the Xfinity App or online: https://www.xfinity.com/support/articles/manage-wifi-devices-my-account. Let me know if this helps.
XfinityQuemekia
Official Employee
•
220 Messages
3 days ago
Greetings @user_3wxbhh, I hope the day and weather has been treating you well. Thanks for being a part of our Xfinity Community Forum. Sorry to hear you've been having issues connecting your second device. I know how important the internet can be for many households as well as my own, so I can completely understand your concern.
Make sure your login is correct. You might need to manage your registered devices. If you've reached the limit, you'll need to remove a device before adding a new one. You can manage your registered devices through the Xfinity App or online: https://www.xfinity.com/support/articles/manage-wifi-devices-my-account. Let me know if this helps.
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