Visitor
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1 Message
Wifi pass
I made a purchase for the wifi pass a few days ago and money was taken off my card for the wifi pass and I'm unable to connect to the WiFi and when I try to sign in it says that my account is not active, so why is it that money was taken off my card for the wifi pass but I can't access it?
XfinityBillie
Official Employee
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3.4K Messages
3 days ago
@user_i31lmp Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team is unable to assist with WiFi pass concerns, I truly apologize. You can click this link for more information on how to set up the pass, as well as how to contact support for that product.
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