1 Message

Wednesday, July 31st, 2024

Closed

WiFi pass

My WiFi pass is not working 

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Selected Oldest First

Expert

 • 

111.8K Messages

1 year ago

The concern is not "Home Security / Devices And Equipment" help related....... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

(edited)

Official Employee

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2.4K Messages

1 year ago

 

user_tsrl16, Oh no! Thanks for reaching out to XFINITY over our forums page for help with the WiFi Pass concern. I know how important it is to have access to WiFi at all times so I understand the inconvenience that this has caused. I am sorry to learn about this experience. We can help assist with the next step towards getting this fixed as quickly as possible. We recommend contacting the dedicated customer service number on the email receipt received upon purchase. Please let us know if you have any additional questions or concerns. 

 

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