Wi-Fi pass to Ethernet

Hello, is there such a thing as a Wi-Fi pass gateway that can provide Ethernet ports as well as NAT access to other devices?

Responses

EG

Expert

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110K Messages

8 months ago

Question moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for an answer.

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XfinityMarcos

Official Employee

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2.3K Messages

8 months ago

Hey there Techman125205, did you sign up for our NOW Wi-Fi Pass? If so, then there would be no equipment to connect via ethernet. You'd need to opt for our traditional speed tiers, or even our NOW Internet service. Were you having any connection issues or looking to upgrade?

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T

Techman125205

4 Messages

@XfinityMarcos

hello and thank you for this information. Yes, I have signed up for Wi-Fi-pass and it works on a laptop and a phone.
I was told via chat with the Wi-Fi pass team that the signal supports the 2.4Ghz band. I have tried a usb 2.4 b/g/n adapter many different ways and even tried setting the working laptop to 2.4 rather than dual band ac mode - It drops the connection right away. They can detect other networks, but Xfinitywifi does not appear. So, looks like I was misinformed?

I was hoping to connect to a desktop with no Wi-Fi, but looks like I’m out of luck.
regards, Brent

8 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

Techman125205, We do have a dedicated team that handles all NOW WiFi Pass concerns. Did you receive an link in your initial receipt email to connect with them?

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8 months ago

0

T

Techman125205

4 Messages

Yes, I did receive a “chat with us” link. They said that 2.4 is supported, so maybe the hotspot is misconfigured?

Kind of hard for me to do, since it’s probably someone else’s modem that’s about .3 mile away!

8 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

Techman125205, My tools to help with this particular service are limited, so I would defer to our NOW WiFi chat team. There may be some troubleshooting they can help with. I wish I had a more clear path to help with this particular situation you're seeing with the 2.4 WiFi band. Did they advise if there were any troublshooting steps to take?

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8 months ago

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BruceW

Gold Problem Solver

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26.3K Messages

8 months ago

... I have tried a usb 2.4 b/g/n adapter ...

My understanding is that b/g/n is not enough. The hotspots appear to require an "ac" Wifi adapter.

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2

T

Techman125205

4 Messages

From what I read, AC is exclusively 5Ghz.

8 months ago

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XfinityEmilyB

Official Employee

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2K Messages

@Techman125205 Thank you for keeping us posted so we can continue working on getting your device connected. You mentioned that you're able to connect on a laptop and phone. Are you running into issues when you try to connect a third device? Your Xfinity NOW WiFi pass allows two devices to connect at the same time.

Comcast wireless gateways and access points support all the required protocols (b/g/n/ac) for client connectivity. You can read more here if you're interested.

Have you considered our NOW internet which includes a modem that you can connect to via ethernet? We have awesome deals starting at $30 per month :).

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8 months ago

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BruceW

Gold Problem Solver

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26.3K Messages

8 months ago

From what I read, AC is exclusively 5Ghz.

Intel agrees with you (from https://www.intel.com/content/www/us/en/support/articles/000005725/wireless/legacy-intel-wireless-products.html):

IEEE 802.11 Wi-Fi protocol summary

Protocol	Frequency	Channel Width	MIMO	Maximum data rate (theoretical)
802.11ax	2.4 or 5GHz	20, 40, 80, 160MHz	Multi User (MU-MIMO)	2.4 Gbps
802.11ac wave2	5 GHz	20, 40, 80, 160MHz	Multi User (MU-MIMO)	1.73 Gbps
802.11ac wave1	5 GHz	20, 40, 80MHz	Single User (SU-MIMO)	866.7 Mbps
802.11n	2.4 or 5 GHz	20, 40MHz	Single User (SU-MIMO)	450 Mbps
802.11g	2.4 GHz	20 MHz	N/A	54 Mbps
802.11a	5 GHz	20 MHz	N/A	54 Mbps
802.11b	2.4 GHz	20 MHz	N/A	11 Mbps
Legacy 802.11	2.4 GHz	20 MHz	N/A	2 Mbps

So to use their "XFINITY" and "xfinitywifi" hotspots you'd need a device that supports 5 GHz AC, or perhaps 2.4/5/6 GHz AX.

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Customer Service

Techman125205

Wi-Fi pass to Ethernet

EG

XfinityMarcos

Techman125205

XfinityMarcos

Techman125205

XfinityMarcos

BruceW

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Techman125205

XfinityEmilyB

BruceW

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