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user_y8mepg
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09/04/2026 3:06 PM

WiFi outage

We have been given no updates, yesterday there was someone at our house to fix the cable, landline and WiFi, he said he sent out a ticket, I’ve been trying to contact someone, anyone for days. I can not get through to a live agent at all, and everyone in the area is getting increasingly agitated that we can not speak with a real person at all about estimates. We just get an ai voice that tells us it can’t do anything and hangs up. HOW do we get to a live person, just so we can ask proper questions? 

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40 minutes ago

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XfinityMartyR

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3.6K Messages

40 minutes ago

user_y8mepg We appreciate you reaching out to us over our Xfinity Community Forums, and can understand how frustrating a service interruption can impact local households. The best place to check for updates on a local service interruption is the Xfinity App, or the Xfinity Status Center. All frontline Xfinity representatives have access to the same information, and would not have additional details to provide to our members. When local service interruptions occur, our local teams work as safe and fast as possible to have services restored. That may involve working with other local utilities as well. If your services have been impacted for some time it may have been caused by a weather event, power interruption, or a possible fiber line cut. We thank you for all of your patience! 

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